RETURN & EXCHANGE POLICY

Bespoke & Remodelling Orders:
All bespoke pieces, custom designs, and heirloom remodelling projects are handcrafted specifically to your unique requirements, design choices, and measurements. The deposit is not refundable once it has been paid and the design has been confirmed. Once production has commenced, all custom orders are strictly non-returnable, non-exchangeable, and non-refundable.

Ready-to-Wear Collections:
For non-custom, ready-to-wear items purchased from our collection, we gladly accept exchanges for another piece or store credit within 7 days of receipt, provided that the item is unworn, in its original condition, and accompanied by all original packaging. Please note that cash refunds are not available.

Return postage is paid by the client, and the piece remains the client’s responsibility until it reaches us. Postage for the exchange we send is paid by us.

Damaged or Defective Items:
If you receive an item that is damaged or defective upon delivery, please contact us immediately within 48 hours of receipt so that we can inspect the issue and arrange for a prompt repair or replacement where appropriate. Return postage for a damaged or defective item is paid by us.

Size Adjustments:
While ready-to-wear items cannot be returned for cash, we are always happy to assist with ring resizing or adjustments where structurally possible, subject to our standard workshop guidelines.